Box Office Information
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Refund/Exchange Policy
Tickets are non-refundable and non-exchangeable. Raue Center does not offer refunds on tickets purchased even if the performance is canceled or postponed. In the unlikely event of cancellation for any reason, Raue Center will strive to reschedule the event. In the event the performance cannot be rescheduled, a credit for a future Raue Center show(s) will be issued. Please contact the Box Office for more information.
RaueNOW Members may exchange their tickets for another Raue Center event within the season year.
RaueNOW Membership Program
Memberships are tax-deductible and start at just $60. Each membership tier comes with a unique set of benefits including 30% Off Tickets, no online convenience fees, and exclusive access to our Member Lounge, 26N. To learn more click here.
Will Call:
Most venues that sell tickets online offer a “Will Call” at Box Office. You can pick your tickets immediately prior to the show. Generally, tickets will be held under the name that appears on the credit card used to make the purchase unless otherwise specified.
Credit Card Charges:
As with most business transactions, Credit Card Companies secure a hold on amounts to be deducted. Once the sale is finalized the final amount will be billed. In some instances, you might see a hold on a Credit Card amount if there was an error in processing or the company suspects fraud. These events are typically cleared up by the Credit Card company within 24-48 hours.
Fees:
Etix, our ticketing agent, charges a $4 per-ticket processing fee to process ticket purchases. This fee is waived for RaueNOW Members. A $6 Premium Seat Fee applies to seats marked in light blue on the seating chart, offering prime locations and additional legroom. An $8 per order facility fee per order supports the maintenance and preservation of Raue Center’s historic venue. Recognized by the League of Historic American Theatres, this fee helps fund theater upkeep and supports free community events and initiatives, including our Veterans program, which offers free show tickets to veterans throughout the year.
Group Rates*:
Bring a group of 10 or more people and receive special discounted ticket rates. Rates are as follows:
- 10-20 people = 12% off
- 21-50 people = 18% off
- 51+ people = 25% off
*Some exclusions may apply. Click here to fill out our online form.
For more information, email boxoffice@rauecenter.org or call (815) 356-9212.
Fraud Alert! Patrons Beware of unauthorized 3rd party Ticketing Sites
Raue Center rarely works with third-party vendors. In the event you are contacted by someone outside of our organization, claiming to reach out on our behalf, please disregard and contact our Raue Center team directly. And always avoid third-party ticket resellers! Avoid high ticket prices and fraudulent charges by purchasing directly from rauecenter.org or calling our box office at 815-356-9212.
Do not make copies of tickets or attempt to sell copies of tickets. Transferring tickets to a second party requires an original purchaser ID.